What to Consider Before Hiring an IT Solution Provider

IT outsourcing services such as website hosting, software development, emails, and maintenance have become common among businesses, irrespective of their size and type.

Outsourcing IT services help businesses reduce costs, improve efficiency, and enhance productivity. These services are provided by a third-party vendor. They are useful for the businesses lacking sufficient IT staff or equipment. This way, IT support services help them save money on hiring and the purchase of equipment.

However, with a mushroom growth of IT solutions vendors everywhere, it is quite overwhelming to choose the right service provider for your needs.

Choosing your IT partner shouldn’t be that challenging.

All you need to focus on the things given below to end up with the right one.

Priorities:

While IT support vendors have their line of services, find out what’s important for your business. What are your priorities? You may have unique IT requirements.

Make sure you get answers regarding your concerns.

Track Record:

The next step is to see the success rate of the company. Read their case studies or reviews to see how they have helped others and how their client’s experience has been. You can ask for the contacts of their previous or existing client. The right company will be glad to share their stories and references.

Levels of Support:

Many IT support company has various service levels to meet different budgets and requirements. These may consist of:

•    Pay As You Go Support:

In this model, you can pay any hourly rate or a fixed price. However, this will prove costly down the road.

•    Online Chat Support:

Here you pay a lower fee to get access to online chat agents.

•    Break-Fix Support:

It can be charged hourly, either paid in advance or afterward.

•    Managed Service Support:

A support company actively manages your systems to minimize the risk of things going wrong. It generally includes an annual support contract.

24/7 ACCESS:

This is an important thing to look for in your IT services provider. 24/7 support is crucial as issues are unpredictable. It is more important if you operate your business round the clock. This way, you have a peace of mind that you have someone to resolve your IT issues, no matter the time or day.

Quick Respond Time:

Ask your support company to provide a guaranteed response time when the problem occurs. However, the response time varies based on the levels of support you have opted for. Be wary of the vendors promising a set time with which a problem will be resolved—even before diagnosing it. Make sure they have a single point of contact with a DEDICATED telephone number.

What Their Contract Covers:

Many companies promise that they cover it all. However, it is their contract that speaks all. Most support vendors cover labor charges on any incident that is associated with hardware or particular software. However, they may not provide support for customer software developed by another company.

Finding the right IT service vendor can be a challenging task. Luckily, this piece of information will help you find the right one for your business.

10 Ways to Keep your IT Systems Safe and Secure

Technology is a boon for business owners offering better changers of mobility, Return on Investment, and productivity at negligible cost. But with modern innovations like tablets, smartphones, laptops, and cloud computing, there are also various security concerns. 

Here are some important safety tips to keep your IT systems safe and secure:

Protect the system with passwords

According to IT Solutions Provider California USA, it’s a no-brainer to secure your system with a strong password. There are still so many cyberattacks happing due to weak password protocols. You need to make sure that all the wireless networks, sensitive data, and all IT equipment are guarded with strong passwords and unique usernames. A strong password contains a combination of letters, symbol, and numbers that are not based on commonplace words, easy-to-guess, or standard dictionary terms. 

Design safe systems

For reducing the hacker attack, you need to limit access to your technology infrastructure. For this, you need to minimize points of failure by removing unnecessary access to the software of hardware. IT Tech Support California USA also suggests restricting individual users’ and systems’ access only to needed programs and equipment. Make use of a unique set of email IDs, logins, domain names, and servers for each user, department, or workgroup to prevent cyber-attacks.

Conduct background checks and screening

While rogue hackers receive most press, the major unauthorized intrusions happen within the network firewalls. So, it’s important to screen all prospective employees from the executive suite to the mailroom. Restrict access to sensitive data only to a limited number of users.

Provide basic IT training:

According to the experts at Service Desk Latin America, endless security breaches occur as a result of carelessness or human errors. You may help to build a corporate culture that focuses on IT security through proper training programs warning employees about the potential risks of using sloppy passwords.

All security measures must be taken from basic documentation procedures to strict protocols to handle lost passwords.

Neglect unknown email attachments

One must never click on an unknown email attachment – as it may contain computer worms, viruses, or Trojan programs. Before opening such files, always contact the sender to confirm their message contents. If the source is unfamiliar, it’s best to delete the message or block the sender to avoid receiving the same message again. 

Hang up & call back

The hackers often prey victims by pretending to be someone else from your company. They may pretend to be a representative from your other department or associate bank to seek your sensitive data. It’s best to end such calls asking for sensitive data. You can later dial your direct contact at the department to confirm whether or not the call was legitimate. 

Think before clicking on suspicious links

IT Solutions Provider California USA recommends not to click on suspicious links. The phishing scams often operate by forwarding innocent-looking emails that appear to be coming from trusted sources. But these emails ask for your usernames, personal information, or passwords. Immediately delete such emails and never click on them, as these are a threat to your cyber security. 

Use a virus scanner

Always use a virus scanner at your home and office network. Most network providers offer applications for free updates. Keeping software and anti-virus updates will help you guard your security system from potential threats. 

Keep sensitive data away from the cloud

Cloud computing provides businesses with various benefits. But such services also may add up certain threats on remote servers operated by the third party. So, it’s best to keep any confidential data away from your network. 

Stay paranoid

Never leave your sensitive information or reports on the system to avoid security risks. So change your passwords regularly, especially when you have shared them with any associate. It may appear to be obsessive but could prevent any data breach.

Benefits of Managed IT Services in Business Success

The managed IT Services have been around for many years. However, most organizations and businesses have been dependent solely on internal office IT teams for managing technology.

As per Managed IT Services in California, USA, this trend has been changing as more and more businesses are recognizing the importance of outsource IT companies. Reportedly, over two-thirds of the businesses have been surveyed to rely on subcontracted IT support in the past 12 months. 

These outsourced IT specialists can assist a wide variety of technical services like: 

  • Email hosting
  • Monitoring networks
  • Data storage and CRM applications
  • Backup and recovery
  • Managing HIPAA compliance

If you’re an entrepreneur or business owner, you must consider harnessing the value of managed services provider (MSP) for maximizing your organizational success.

You must consider the following five advantages of using managed IT services:

1. Reduce Employee Downtime

Business owners don’t want their employees wandering around the pantry or lunchroom because of an IT issue or internet failure. The downtime is nothing but a productivity killer. Every year, companies lose around $150,000 due to IT downtime issues. But businesses definitely cannot afford such kind of loss.

When you work with MSP, they can easily monitor your network 24/7 throughout the year. So, whenever a problem arises, they know how to fix it quickly before the downtime. Some managed IT services also follow proactive maintenance so that you don’t have to face any issues in the first place. They believe that just like your health, even for businesses “prevention is the best medicine.”

2. Expand Business Expertise and Capacity

Managed IT Services California, USA suggests to work with an established MSP that gives you access to a larger team with expertise. Some businesses rely on small in-house consultants but they may lack experience and knowledge compared to the expert team. Only a professional MSP will have well-qualified and highly trained staff with proper Microsoft Certifications.

With a professional team that monitors your IT network 24/7, there is always someone to help you at any given time of a day. Moreover, if you have a big project, you get the flexibility to outsource help, as per your requirement without adding extra in-house staff.

3. Streamline Your IT Budget

IT costs are highly unpredictable, as systems can fail and your computer may break any time. This may result in unexpected costs ruining your budget. So, to avoid these issues and extra in-house HR costs, most businesses are hiring outsourced MSPs with expert IT support services. With regular maintenance and repairs mentioned in their contract, you don’t have to worry about unexpected costs. They will also help you to plan out future upgrades for helping you invest in new technology, instead of facing sudden capital expenditures.

4. Maintain Compliance

The marketplace has been evolving constantly and being a business administrator, you may be feeling in the dark while understanding changing compliances and regulations. Specifically, if you are in the health industry, it is important to know about the Health Insurance Portability and Accountability Act (HIPAA). This is because other companies may have distinct rules and regulations for your IT system. Therefore, working with Global Managed IT services is beneficial for your company to maintain compliances.

5. Secure Your Business

The managed service providers provide you better and advanced security measures to secure your financial data, customer records, or personnel files. With expert IT companies, you can attain peace of mind, as they take appropriate measures to protect you against cybercrime.