There are companies that have servers whose guarantees have been discontinued by the manufacturer, however they are still in functions which have a high level of criticality.
TBS4Latam has an additional insurance policy that benefits our customers:
- Certified Engineering
- Service Desk 7x24x365
- Availability of critical parts that are difficult to acquire.
- Processes aligned to the best industry practices according to PMI and ITIL
1 Preventive maintenance Spare parts provides a 7x24x365 service with an SLA of 4 to 8 hours (Resolution Time) since the incident is reported.
This insurance covers both the service and the spare parts necessary for the repair.